Return and Refund Policy

At Wild Violet Ranch – WVR Beef, we take great pride in the quality of our beef and the care that goes into every order. Because our products are perishable, we follow clear and simple guidelines to ensure fairness and food safety.

Terms of Return

Because beef is a perishable product, we cannot accept physical returns once an order has been picked up or delivered.

State of Product

All orders leave our ranch frozen and inspected. If you ever receive an item that is damaged, incorrect, or does not meet our quality standards, please let us know right away.

Reasons for Refund or Replacement

We will gladly review and resolve issues related to:

• Missing items

• Incorrect cuts

• Packaging concerns

• Quality issues

Your satisfaction matters, and we stand behind every cut we offer.

How to Report an Issue

If something isn’t right, please contact us within 24 hours of pickup or delivery.

You can reach us by:

• Phone: 419‑515‑4472

• Email: emailus@wildvioletranch.com

Please include your name, order number, and a brief description of the issue.

Refund or Replacement Process

Once we review your concern, we will make it right through one of the following:

• Replacement items

• A credit toward a future purchase

• Another solution appropriate to the situation

Refunds or credits are typically processed within 3–5 business days after approval.

Cancellations

Orders may be canceled before pickup as long as the order has not yet been packed. Once an order is prepared, cancellations may not be possible.